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NOTICE:Due to COVID-19 conditions, there may be delays in order deliverling.Click Here Further Detail NOTICE:Due to COVID-19 conditions, there may be delays in order deliverling. Click Here Further Detail

Terms of Sale

About the store

Store name: GANZO Online Store
Dealer: AJIOKA Co., Ltd.
Person in charge of sales: Masayuki Obara
Address:
3-17-6 Shiohama, Ichikawa-shi, Chiba Prefecture 272-0127
FAX number: 047-395-5322
e-mail address: ganzo-net@ajioka.jp
Website URL: https://www.ganzo.ne.jp/?lang=en

Timing of product

As a general rule, products are shipped from the store within one week of finalizing the purchase order.
Products are shipped within 14 days at the latest.
However, delays may occur due to stock shortages or during busy periods.
While we will make our best effort to meet specified delivery dates, however, since the time required for shipments differ for every country, we may not be able to meet customer requests for delivery.

Returning products

In the event that delivered products are found to be defective, we will accept returns of unused products within 14 days of their arrival at the address for delivery.
We cannot exchange or give refunds for products that have been used, damaged or that are not in their original condition.
In addition, when returning products, please enclose all items such as tags affixed to the product in the package.

Handling of defective items

If there are any problems with products, please send the details to the e-mail address below.
General manager of operations: Masayuki Obara
Store e-mail address: ganzo-net@ajioka.jp

Method of payment

We only accept payment by credit card.
・We accept Visa , Mastercard and American Express cards.
Products will be sent after completing credit card procedures.

Timing of payment

Date of withdrawal by the credit card company
・Please check with your credit card company for details.

Charges other than the cost of the product

・Customs duty
・Delivery charge
*Customs duty and delivery charges are included in the price of the product.
・Local consumption tax or local taxes (state tax) *Differs depending on the delivery destination.

Regarding trademarks

The rights to all trademarks, logo marks and trade names shown on our site belong to AJIOKA Co., Ltd. Use of said trademarks, logo marks and trade names without permission is prohibited.

Other matters

GANZO Online Store is operated under the direct management of AJIOKA Co., Ltd., a company established more than a hundred years ago in 1917.
Since its establishment as a manufacturer specializing in leather bags, AJIOKA has been engaged in business with department stores nationwide. Based on its long history, AJIOKA delivers tasteful genuine products to its customers.

GANZO Online Store uses an online shop server provided by Shopify Inc. When sending order forms, communication between the server and the customer's PC is protected by encryption and any inputted information is handled by SSL (Secure Sockets Layer) to block access by others.
Important credit card information is sent in SSL-encrypted form to the payment server operated by Shopify Payment and deleted after verification.
Absolutely no information remains on PCs managed by AJIOKA Co., Ltd.

AJIOKA Co., Ltd.

General manager of operations
Masayuki Obara (Online store general manager)

Address
1-33-11 Kakigaracho, Nihonbashi, Chuo-ku Tokyo 103-0041
FAX number: 03-6861-3176
E-mail: ganzo-net@ajioka.jp

GANZO Online Store business hours: 9:30 - 18:00
Please note that responses to e-mails will only be sent during business hours.
We accept orders all year-round.