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Privacy Policy

AJIOKA Co., Ltd. (the “Company”) believes that protecting the personal information of its customers is an important social responsibility and takes all possible steps to protect personal information by complying with laws and ordinances pertaining to the protection of personal information. The Company has therefore established this “AJIOKA Privacy Policy” for the protection of personal information.

Scope of Handling Personal Information

The Company may collect Personal Information (as defined below) when customers use its facilities, such as stores, sales liaisons, and websites; participate in its membership club; contact the Company; subscribe to the Company’s email magazine; respond to questionnaires; or apply for various promotions.
The term “Personal Information” refers to information that can identify individuals, including names, addresses, telephone numbers, email addresses and birth dates. The Company appropriately manages such Personal Information in accordance with this Privacy Policy.

Purpose of Use of Personal Information

The Company may use Personal Information and information pertaining to orders (including customers’ purchase history) collected from its customers for the purposes listed below. The Company shall not use Personal Information collected from its customers for any purpose other than those listed below.

  1. (1) Processing purchase orders from customers, confirming orders, and processing changes;
  2. (2) Delivering products ordered by customers and providing services after the purchase of products;
  3. (3) Marketing products, services, events, campaigns, and other relevant information to customers by direct mail and email;
  4. (4) Providing various services to customers and informing customers of information necessary to use services, systems, and other items;
  5. (5) Responding to inquiries from customers;
  6. (6) Providing customers with surveys regarding opinions on and impressions of the Company’s services;
  7. (7) Using Personal Information for purposes to which customers have individually consented;
  8. (8) Compiling statistical materials that do not identify individuals classified by customer attributes (e.g. age, address) for marketing purposes; and
  9. (9) Sending information, providing marketing services; and providing advertisements matched to customer interests and preferences by analyzing information, such as browsing and purchase history.
Safe Management of Personal Information

To ensure the accuracy and safety of Personal Information, the Company takes all necessary and appropriate safety measures to manage access to and restrict means of removal of Personal Information in order to prevent illegal access, leakage, destruction, or falsification of such information. In the unlikely event that leakage of or an accident relating to Personal Information occurs, the Company will promptly take appropriate measures, including steps to prevent recurrence of such accidents. For more details regarding our safety management measures, please contact us at the address indicated at the end of this policy.

Outsourcing of Handling of Personal Information

The Company may outsource the handling of Personal Information within the scope necessary to achieve the clearly stated purposes. In such cases, Personal Information disclosed by the Company shall be limited to the scope required, and the Company shall appropriately manage and monitor the entities to which such work is outsourced by establishing contracts or otherwise. The entities to which such work may be outsourced include the following:

  • ・Credit card settlement agencies;
  • ・Product delivery companies;
  • ・Entities such as printing and delivery companies used for the dispatch of direct mail;
  • ・Collection agencies for overdue payments for products; and
  • ・Business partners relating to the operation of the Company’s website.
Disclosure of Personal Information to Third Parties

With the exception of disclosure mandated by law or to the entities listed above, the Company shall not provide Personal Information, especially personal data as stipulated by the Act on the Protection of Personal Information of Japan (personal information on searchable databases, etc.; “Personal Data”), to other third parties or make such information public without the permission of the relevant customer. However, the foregoing shall not apply in the following cases:

  • (1) Cases in which the relevant customer consents to such disclosure; and
  • (2) Cases in which the disclosure of such information is mandated by law.

Cookies are a kind of data, including customer-related information, that is stored on customers’ hard drives. The Company’s online shopping website (hereinafter referred to as the “Company’s Website”) uses cookies for purposes such as shopping carts or displaying customers’ personal purchasing history and making the site more convenient to use, such as to avoid regular input of Personal Information when revisiting the Company’s Website. Although customers may refuse to allow the use of cookies, shopping carts may not be used and other inconveniences may arise in such case. To use the shopping cart, we recommend that customers enable the cookie setting in their browsers.
Further, the Company’s Website collects access logs in order to improve site usability.

Obtaining Personally Referable Information from Third Parties

The Company may obtain personally referable information from third parties that operate tools that drive customer traffic to the Company’s Website and collate such information with customers’ Personal Information held by the Company, including:
- Users’ browsing history; purchase history; reference website, media, etc. identifiers; and other information obtained from Google Analytics; and
- Advertising parameters obtained from various advertising management programs (such as online identifiers, dates of clicking advertisements, websites on which advertisements are posted, etc.).

Other Internet Privacy Concerns
  • (1) Customers are advised that Personal Information voluntarily disclosed on the internet (for example, on bulletin boards or review sites) where information can be accessed by anyone may be collected and used by other users. Customers divulging their email address may receive undesirable messages based on the information they have posted. Customers should be aware that dissemination of such information is entirely at their own responsibility.
  • (2) Sites and services of third parties that can be accessed on the Company’s Website or companies or other entities collecting Personal Information through activities such as prize competitions or sales promotions are independent from the Company and have their own privacy and data collection rules. The Company bears no obligation or responsibility pertaining to the rules and activities of such independent third parties.
Changes to the Handling of Personal Information and Notifications of Changes

The Company may change its Privacy Policy without prior notice in order to properly protect Personal Information, or to comply with new laws implemented or amendments to existing laws. Such changes shall be posted on the Company’s Website. Customers are asked to check the latest information on this website. Customers with requests or questions regarding matters such as the handling of Personal Information and proprietary personal data should contact the Company at the address indicated below.

Personal Information Disclosure, Amendments, and Deletions

Customers wishing to be notified of the purpose of use of personal data held by the Company; to request the disclosure, amendment, deletion, or stoppage of use of such data; or to have additions made to such data should contact the Company at the email or postal address indicated below. After verifying that the request has been sent by the relevant customer him/herself, the Company shall promptly address the request to a reasonable extent as permitted under the relevant laws and regulations.

AJIOKA Co., Ltd.
Person responsible for the management of Personal Information: Masayuki Obara
1-33-11 Kakigaracho, Nihonbashi, Chuo-ku, Tokyo 103-0014
Email address for inquiries

Contact for inquiries regarding the Privacy Policy

AJIOKA Co., Ltd.
1-33-11 Kakigaracho, Nihonbashi, Chuo-ku, Tokyo 103-0014
Contact for enquiries
Personal Information Handling and Management Department: Business Development Section, Web Supervisor

Since 1917

GANZO, the highest-quality line available anywhere, pursues the concept of “genuine” throughout the entire process, from the selection of materials, to cutting, thinning, sewing and polishing - without compromise. The persistence and energy of takumi (expert workmen) delivers products created by the hands of craftsman who are well-versed in Japanese culture and techniques.


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